Here are some of the most frequently asked questions. If you have any other questions, please feel free to contact us.
If you'd like to book multiple room types, we suggest you make a new booking for each of the rooms.
Once you've completed the booking, you'll be charged a 10% service fee. If the booking is either cancelled or not confirmed the service fee will be refunded back to you. Once you check-in with your cat(s) you'll be asked to pay the total amount at the location as stated in your booking confirmation email.
Once you've completed the booking, you'll receive a confirmation email. If you don't receive a confirmation email, please check your spam folder. If you still can't find the email, please contact the location directly.
You can only cancel a booking if it's still pending, please contact the location immediately if you'd like to cancel.
Generally changes can't be made to a booking, however please contact the location directly as soon as possible to see if it's possible.
Please contact the location directly to see if it's possible.
Yes, you can bring your own food for your cat(s) as long as it's not expired.
Yes, you can bring your own litter box as long as it's clean. However it's generally not required
Yes, you can bring your own cat toys, however it's generally not required